Returns & Refunds

Returns and Refunds Policy

Shopzeon Return Policy
Items shipped from shopzeon can be returned within 15 days (depending on the product) of receipt of shipment in most cases. Some products have different policies or requirements associated with them.


About Return Shipping
Return shipping is easy and flexible. You can return your package using a label from us.


Return Shipping Costs
If you return an item using a prepaid method (dropoff or pickup) and the reason for return is not a result of a shopzeon error, the cost of return shipping  will be deducted from your refund unless your item qualifies for a free return. For items shipped by a specialty carrier (e.g. CEVA, ABF, Pilot), there is a flat $50 fee. If you choose to ship the item on your own, you'll pay the carrier at the time you ship your return. If the return is the result of a shopzeon error, we'll refund return shipping costs up to a maximum amount. Return shipping fees will be communicated via email.


UPS Dropoff
Print a return mailing label and drop off the package at a UPS location that's convenient for you. Search for UPS locations near you by going to UPS.comm. If you want to return your item at a mailing room at your office or apartment, choose the UPS dropoff option.


UPS Pickups
You don't need to print a return mailing label for UPS pickups. UPS will bring a label for your package. After you request a UPS pickup, UPS will pick up your return on the next business day. If necessary, UPS will try again two more times on the following two business days. An adult must be present for the pickup.

If you can't be present for the pickup, or if UPS isn't able to pick up your package after three attempts, start a new return using a different return shipping option.

If the original packaging is still available, return the item in that packaging. To help avoid problems with the pickup, remove any previously used shipping labels that are still on the box.

Note: If you choose the UPS Pickup option and if the return is not a result of our error, we will deduct a convenience fee of $6 for the UPS Pickup from your refund.


About Refunds
We do not offer cash refunds for any orders purchased on shopzeon. You will refunded in form of gift card which you can use to purchase any item on shopzeon.