Frequently asked questions
Q: What do i do if my order doesn't arrive?
A: Please contact us if your order does not arrive in within the delivery window at firstname.lastname@example.org.
Q: What is your return policy?
A: If goods arrived broken or faulty please contact us at within 14 days of arrival to arrange for a replacement or a refund. For more information please visit
Q: If i have a question that was not answered here, how can i get help?
A: If you have a question of any kind please contact our support team at email@example.com.
Q: How can i track my order?
A: Once your order is shipped you will receive an e-mail from us with a tracking number, you can then click on the portal to track your order every step of the way.
Q: How long does an item take to deliver?
A: On average an items takes from 15-24 days to deliver however if you need an item quicker we may be able to arrange faster delivery time for an extra cost..
Q: What payment methods do you take?
A: We accept PayPal, VISA and Matercard.