Frequently asked questions

Q: What do i do if my order doesn't arrive?

A: Please contact us if your order does not arrive in within the delivery window at contact@shopzeon.com.

Q: What is your return policy?

A: If goods arrived broken or faulty please contact us at contact@shopzeon.com within 14 days of arrival to arrange for a replacement or a refund. For more information please visit www.shopzeon.com/policies

Q: If i have a question that was not answered here, how can i get help?

A: If you have a question of any kind please contact our support team at contact@shopzeon.com.

Q: How can i track my order?

A: Once your order is shipped you will receive an e-mail from us with a tracking number, you can then click on the portal to track your order every step of the way.

Q: How long does an item take to deliver?

A: On average an items takes from 15-24 days to deliver however if you need an item quicker we may be able to arrange faster delivery time for an extra cost..

Q: What payment methods do you take?

A: We accept PayPal, VISA and Matercard.

 

 

 

 

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